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If you are inquiring about a technical issue, please include the following information:

  • Web browser and version.

    e.g. Microsoft Internet Explorer 7.x, Firefox 3.x, Opera 9.x, etc. This information can usually be found in the "Help-About" drop down menu in your browser's toolbar.

  • Computer operating system.

    e.g. Microsoft Windows XP, Apple Mac OS X v10.x, etc.

  • Internet connection type.

    e.g. home DSL or cable, office network, library, etc.

Additionally, we recommend using the Java check to test your system. Just copy-and-paste the results of the test into your inquiry.

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